FAQs
Can I cancel my order?
Great question. Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at info@tattat.com and we will attempt to stop or modify the order. Once an item has been processed, cancellation is not possible. Custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation. If the cancelation is possible, a refund will be issued following the standard return process.
Do you ship Internationally?
Yes! We’re working on the ability to integrate international shipping through our website but in the meantime, you can place your order directly by emailing ina@tattat.com for all international orders.
How long does shipping take?
Our products normally take between 6-8 weeks to ship. Good news is, lots of products have the ability to be “quick-shipped”, which means they ship within 2-4 weeks. Since our quick-ship list is constantly changing, products that are on the quick-ship list will be notified via email within 48 hours after your order is placed.
What if my product arrives damaged?
Unfortunately, fragile items are sometimes damaged in shipping. Because of this, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s) and we will arrange a prompt replacement of the item. We request that you provide photos of any damaged product, along with the product packaging. Please contact us at info@tattat.com and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Does my order come with a warranty?
Our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.
Is shipping within the USA really free?
Yes! We take care of shipping costs within the USA.
What if I want to see a product in person before purchasing?
Great question! If you live in Miami, FL and would like to visit the Vondom showroom please email ina@tattat.com to set up an appointment.
Is shipping in the USA free?
YES! We cover 100% of the shipping cost within the USA.
Please note, if an order is cancelled after the order has been shipped or processed, the customer is responsible for round trip shipping charges even if TATTAT paid for the original shipment (i.e. free USA shipping).
What if my product arrives defective?
Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work with our suppliers to ensure that quality production & inspection procedures are in place, but sometimes defects happen. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.
What should I expect upon delivery?
The item(s) you purchase will be shipping directly from their manufacturer and delivered to your door. Please note, you will have to assemble your goods as the delivery team is not equipped to assemble anything.
If you live in Miami, FL, white glove delivery may be available for an extra charge. Please email info@tattat.com for more info.